TERMS & CONDITIONS

Welcome to The Jewel Genie website Terms and Conditions for use. These Terms and Conditions apply to the use of this website at www.thejewelgenie.ie. By accessing this website and/or placing an order, you agree to be bound by these Terms and Conditions. Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website.

The www.thejewelgenie.ie website is operated by:
THE JEWEL GENIE, a business registered in Ireland, whose registered office is at BARCONEY SCHOOLHOUSE, BARCONEY, BALLYJAMESDUFF, CO. CAVAN, IRELAND. Our company registration number is: 578227

Our contact details are as follows:
Trading address: BARCONEY SCHOOLHOUSE, BARCONEY, BALLYJAMESDUFF, CO. CAVAN, IRELAND
Email: info@thejewelgenie.ie

Facebook: www.facebook.com/thejewelgenie

1. INTRODUCTION

1.1 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

 

2. ORDERING FROM US

 

2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
2.2 Our acceptance of an order takes place when we dispatch the order. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
2.3 We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.

3. PRICING

3.1 Our prices include VAT where applicable
3.2 Where we charge separately for packing, carriage and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
3.3 Our prices are reviewed periodically and may change as the market changes.

4. CANCELLATION AND RETURNS POLICY

4.1 If you wish to cancel your order:
(a) you can notify us by email to info@thejewelgenie.ie before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.
4.2 You can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you. PLEASE NOTE: This does not apply to Clearance Sale Items.
4.3 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: -

  • in the event that the product has been used or damaged in any way

  • to any products that we have made or customised specifically for you

  • to products purchased in the Clearance Sale

  • PLEASE NOTE: In the interest of Hygiene, there is strictly no exchange or refund on earrings.

The provisions of this clause 4.4 do not affect your statutory rights.

5. LICENCE

5.1 You are permitted to print and download extracts from this Website for your own use on the following basis:
(a) no documents or related graphics are downloaded or printed for use in a public manner;

(b) no documents or related graphics on this Website are modified in any way;
(c) no graphics on this Website are used separately from accompanying text; and
(d) any of our copyright and trade mark notices and this permission notice appear in all copies.
5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licencors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
5.3 Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
5.4 Any rights not expressly granted in these terms are reserved.

6. SERVICE ACCESS

6.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
6.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

7. VISITOR MATERIAL AND CONDUCT

7.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
7.2 You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in Ireland or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
7.3 You may not misuse the Website (including, without limitation, by hacking).
7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.

8. LINKS TO AND FROM OTHER WEBSITES

 

8.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
8.2 You may not create any links to this Website.
8.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 8.2.

 

9. REGISTRATION

 

9.1 To register with www.thejewelgenie.ie, you must be over eighteen years of age.
9.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
9.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
9.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

10. DISCLAIMER

10.1 While we endeavor to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
10.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

11. LIABILITY

11.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
11.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
11.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
11.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

 

12. GOVERNING LAW AND JURISDICTION

 

12.1 These terms and conditions shall be governed by and construed in accordance with Irish law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Irish courts.
12.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the Ireland. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the Ireland, you do so at your own risk and you are responsible for compliance with local laws.

13. MISCELLANEOUS

 

13.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
13.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
13.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

DELIVERY & RETURNS

 

Delivery

 

Postage & Packaging prices are as follows:

Rep. of Ireland: Standard Post- €4.95*, Registered Post- €9.95*

UK/N. Ireland: Standard Post- €4.95*, Registered Post- €10.95*

All Other Regions: Standard Post- €5.95*, Registered Post- €10.95*

*PLEASE NOTE- When spending over a certain amount, stated on the website, standard shipping is free & a discount is applied on registered shipping.

All Prices are subject to change at any time

All orders will be shipped within 2 working days, unless otherwise stated.

We use An Post delivery service in Ireland and Internationally. Should you wish your items to be insured, you should request the An Post Registered Post service.

Returns Policy

At thejewelgenie.ie we want to provide you with a complete guest experience every time you shop with us and we understand that occasionally you may wish to return items.
Exchange or refund is not allowed if an item has been specially made to order or personalised to your requirements.

We strongly advise all customers to check their purchase or gift thoroughly upon delivery before disposing of any original packaging.

Your order will be eligible for refund, or exchange (excluding any shipping charges) providing it is returned in the same salable condition as when purchased and if accompanied by the original sales receipt. Refunds will issued to the original form of tender.

Refunds will be processed within 7 working days. Exchanges will be processed within 7 working days also, subject to stock availability. Refunds will be made only to the card used to pay for the item. If you are looking to exchange your item, we recommend that you email info@thejewelgenie.ie to check stock availability, to avoid disappointment.

PLEASE NOTE: Clearance Sale items are not subject to exchange or refund. This does not affect your statutory rights as a consumer.
 

Items Returned Due to Fault or Error.

If you are returning an item because it is faulty or because of an error on our part, we will refund the price paid for the goods, the delivery charges incurred in sending the item to you and pay your costs of returning it to us.

On the day of receiving your order you must notify us by emailing us at info@thejewelgenie.ie. Then follow the 'HOW TO RETURN YOUR ITEM' instructions below.

We check all items returned as faulty. In the event we find no fault, we reserve the right to refuse the refund or exchange and we will contact you immediately.

7 Day cooling off period

We appreciate that occasionally something is just not quite right for you.  If you are cancelling your purchase within the 7 working day cooling-off period, and there has been no error on our part, we will refund the price paid for the goods only.
Within 7 days of receiving your order you must notify us by emailing us info@thejewelgenie.ie. Then follow the 'HOW TO RETURN YOUR ITEM' instructions below.

All items must arrive back at The Jewel Genie in it’s original packaging. All items must be fully intact, be unworn and in their original condition. We check all items returned during the 7 day cooling off period. In the event we find that the goods are not in their original condition or worn, we reserve the right to refuse the return and we will contact you immediately.

How to Return Your Item

 

PLEASE NOTE: Clearance Sale items may not be returned or exchanged for refund or other items.

Returns must be posted within 7 days of receipt.

All items to be returned under one order number must be returned in one shipment. Any subsequent returns from the same order may incur additional shipping charges to you.


Please include a copy of your dispatch note or at least your name and order number with your parcel.

Please place item(s) in the original packaging and ensure the outer box is completely and securely sealed.  If this packaging has been damaged in any way you may replace it with another box of the same size and thickness.

Returns should be shipped through An Post Registered Post or insured courier. This will ensure proof of delivery and insurance of the goods whilst they are in transit. We do not accept liability for returned goods if you do not return them to us via An Post Registered Post or insured courier
Please return your item(s) to:


The Jewel Genie

Barconey

Ballyjamesduff

Co. Cavan

Once your order has been checked and accepted we will issue your refund within 30 days

Christmas Policy

Our usual returns policy applies to all Christmas gift purchases however we offer our Christmas shoppers at thejewelgenie.ie an Extended Returns Policy. If you make your Christmas purchase between 24th November –24th December and you need to return an item, you can do so before 9th January.

© 2019 by THE JEWEL GENIE, Co. Cavan, Ireland

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